Member Support/FAQ
One of the many benefits available to AGN Members is dedicated support from our team. Please see below for a list of common requests along with instructions on how we can assist your further.
How do we add authorized users to our institution’s account?
Although membership applies to your entire institution, only staff who are registered as “authorized users” can access benefits including free webinars, the Resource Library, discounts, and more. To add authorized users to your institution’s account, please click here.
How do I retrieve our institution’s member code?
Your institution’s unique member code is required for authorized users to utilize member benefits including free webinars, access to the Resource Library, discounts, and more. To retrieve your lost member code, please click here.
How do I watch live or on-demand webinars for free?
Authorized users at member institutions can view an unlimited number of live and on-demand webinars for free. Each user will first need to create an individual username and password for yourself before entering your institution’s member code in the appropriate field at checkout. Your individual password is unique to you and not the same thing as your institution’s member code. To access webinars, please click here.
How do I download materials from past webinars?
Presentation slides are available following each live webinar. You can download them by logging into the webinar library, clicking on Your Webinar History in the top right corner, and then selecting the webinar title of your choice. To access webinars, please click here.
How do I apply a webinar or workshop session for CFRE credit?
As a CFRE approved provider, many of our programs are eligible to receive credit toward certification and recertification. While we don’t provide any formal documentation related to the application process, we do provide a tracker sheet to assist with your own record keeping. To receive a copy of the latest tracker sheet, please email us.
How do I request a report of webinars that our team has viewed?
Whether you’re applying for CFRE or other certification credit, or simply want to view a list of training webinars that you and other members of your team have participated in, we can provide a summary report showing your team’s event registrations. To request a utilization report, please click here.
For more information, please email us at [email protected] or call 888.407.5064.