Part of the university’s central Annual Giving team, the Student Philanthropy & Engagement Center Manager will report to the Associate Director of Annual Giving. The Manager is responsible for overseeing the day-to-day operations of the university’s Student Philanthropy & Engagement Center with primary responsibility for running the year-round outbound communication engagement program and student team of 50 students.

At University of Utah, Advancement, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive salary, medical/dental/vision/life plan and up to 14.2% contribution to your retirement plan, we have the following perks, including:

Office Culture: we have a highly collaborative office right at doorstep of the U campus. We offer several opportunities to engage and get to know your co-workers. Dress code is relaxed business/casual – we want you to be comfortable.
Wellness in action: take advantage of our many health and wellness programs on- campus and virtually. This includes mental health and resiliency support, discount on outdoor recreation rentals and Eccles Student Life Center, nutrition services, and more.
Community: Discounts and sometimes free admission to arts, cultural, museum, lectures and select sporting events on campus.
Learning: In addition to the many free educational opportunities on campus, the University offers 50% tuition reduction for eligible employees and their families. We also offer professional development opportunities and an annual budget to develop your skills.

Responsibilities:

• Oversee all aspects of the Student Philanthropy and Engagement Center’s efforts to contact and solicit alumni, friends and parents by phone calls, text, and emails.
• Recruit, train, supervise and motivate a staff of over 50 student callers and a team of student managers.
• Assure the quality of engagement through regular monitoring and coaching to discuss performance.
• Work with schools, units and other members of University Advancement and the alumni relations teams to develop informational materials for each calling campaign and ensure callers are knowledgeable about all campaigns they are calling.
• Oversee the hiring process and payroll paperwork with our HR Representative.
• Compile and coordinate reports for gifts and feedback
• Complete Data reports and data tasks as needed for the Student Philanthropy and Engagement Center
• Train, manage, and develop the Student Management team. Hold regularly scheduled meetings with the Student Managers and have strong communication across the program.
• Collaborate with the Associate Director of Annual Giving to ensure smooth operations at the Student Philanthropy and Engagement Center, maintaining clear and direct communication via email, Teams, and regular meetings.

This job description is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

Minimum Qualifications
Bachelor’s degree in a related field plus two years of related experience or equivalency (one year of education can be substituted for two years of related work experience). Demonstrated human relations and effective communication skills also required.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferred Qualifications:
Supervisory experience (managing employee relations, timecard approval, schedule building)